Position Overview

The role of a Customer Support Representative at The Prestige Group is essential in delivering exceptional support to our clients. You will handle inquiries, resolve customer issues, and ensure a positive customer experience across all communication channels.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating when necessary.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers.
• Collaborate with internal teams to resolve complex customer concerns.
• Ensure customer satisfaction by following up on unresolved issues.

Qualifications

• Proven experience in customer support or a similar role.
• Strong communication skills, both verbal and written.
• Ability to handle customer complaints and provide appropriate solutions.
• Experience using CRM software and support ticketing systems.
• Excellent problem-solving and multitasking skills.
• Ability to work independently in a remote environment.

Benefits

• Salary: Competitive salary starting at $70,000 per year.
• Remote Flexibility: Work from anywhere with flexible hours.
• Comprehensive Benefits Package: Health insurance, retirement plans, and paid time off.
• Professional Development: Access to training programs and mentorship for career growth.
• Collaborative Culture: Join a supportive team that values communication and customer satisfaction.
• Work-Life Balance: Enjoy a flexible schedule that allows you to balance work and personal commitments.